At Home with Coronavirus
We are in the midst of very difficult times. It is certainly inconvenient to stay home in lockdown during the current coronavirus pandemic, but please understand that it is absolutely necessary, and is the right thing to do to combat and control the spread of COVID-19. Stay home. Wash your hands frequently for 20 seconds (plain soap and water is preferred). Kids frequently put their fingers in their eyes, mouth and nose, so teach them proper hand hygiene as well. If you must leave the house, wear a mask and practice social distancing. Please call the office if your child is sick and/or you have questions. We can help you decide if he/she needs to come in. We also offer Telehealth visits. We do recommend that infants continue to come in for their routine visits and immunizations.

Can kids get COVID-19?
They can, but it is much less common in children, and is usually a mild illness. It is uncommon for kids to get severely ill or be hospitalized, and very rare to end up in the ICU.

Prevent Boredom
Children need a routine. Set up a healthy and productive daily schedule and post it on the refrigerator or other visible place. Include wake time, meal and snack times, learning time, play time, exercise, and bedtime. Have the kids help set up the schedule. If you are working from home, include the adults' work time on the schedule as well. Have dinner together as a family every night: eat, talk, discuss the day. It's a good idea to have a designated spot for school/learning. Sometimes a timer can be useful to warn children that it will soon be time to transition to the next activity. Have them help with the household chores. Set expectations. Communicate.

Formula Shortage
Given supply chain issues and formula recalls, it may be getting harder and harder for you to find the formula your child needs. If you are unable to find formula at your regular supplier try these alternatives: • Pharmacies, smaller grocery stores, large convenience stores, food banks • Call your local WIC office (supplemental nutrition for women, infants, and children) • Order online (but only from reputable sources) • Call your pediatrician office to see if they have samples available • Check with other parents, through local Mom's groups or social media, to see if they have unopened formula they no longer need. Never use anything that has been opened by someone else or is expired. • Most infants are on cow's milk formula and can usually switch to a similar product without any concerns. If your pediatrician or a GI specialist suggested a specific formula for your child, please contact them before switching. Do not: • Never water down the formula. Always make as directed by the manufacturer or your pediatrician. • Do not make your own formula at home. • Do not use toddler formulas if your child is under one year of age. They do not have the same nutrients. • Do not use animal milk or plant milk (cow, goat, almond, soy, etc). Infant digestive tracts are not ready for these and they do not have the necessary nutrients. Please do not hesitate to contact your pediatrician's office with questions about how to best feed your baby. The U.S. Department of Health & Human Services also offers a Formula Fact Sheet with a list of manufacturer hotlines, community resources, and more.

Fall Sports - Middle and High School
Middle school and high school fall sports start mid August to early September. Get your DIAA (Delaware Interscholastic Athletic Association) form completed for the 2022-23 school year any time after April 1, 2022. If your child has had a physical in the last year, you just need to fill out the parent portion of the DIAA form and drop it off to our office for completion. It may take up to a week for this to be done. If your child has NOT had a physical in the last year, then they will need to get scheduled for a physical as soon as possible - please call the office to set that appointment up.

Flu Vaccine
Beacon Pediatrics has available quadrivalent preservative-free flu shots. To schedule your flu vaccine, please call our office 302-645-8212. All of the providers at Beacon Pediatrics, STRONGLY RECOMMEND all patients age 6 months of age and older get their flu vaccine. Getting your flu vaccine this season during the COVID-19 pandemic is especially important to help protect your child from the flu. We are especially concerned about this upcoming respiratory season and want to have our patients as protected and prepared as they can be.

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General

Q. How do I make an appointment?
A. All patients who have registered with the Patient Portal in our office can log in and simply click on Appointment Request and make an appointment. We encourage you to make your follow up appointments as you are leaving the office. Each day we hold appointments for the acutely ill patients so that our established patients can get seen the same or next day for acute problems. For acute visits please call the office for an appointment. Well Child Checks take longer so make these appointments early.
Q. What do I do to prepare for an appointment?
A. On our homepage, please click on Printable Form in the Pre-Registration section. You can print the registration form and complete prior to your appointment. In addtion in the bottom right hand area of the home page, there is "more printable forms". Please print and complete the Child Health History Form. Please arrive 30 minutes prior to your scheduled appointment time so we can verify your insurance eligibility and coverage. If you do not fill out the forms prior to your visit, then you will need to arrive 45 minutes prior to your appointment to fill out the forms and to verify insurance eligibility and coverage.
Q. Insurance Change?
A. If your insurance has changed, please notify us 3 business days prior to your appointment date so we can call your carrier and confirm your co-pay and deductible. Please contact our billing manager at 645-8212 x104 if you have any questions about how we handle your insurance BEFORE you make (or have) your appointments.
Q. How do I refill my regular medications?
A. To get Refills all you need to do is contact your Pharmacy (local or mail order) and let them know you are running out. They will electronically send us a renewal and we will sign it and electronically send it back to them within 3 business days. Registered patient portal users can also go to Ask a Nurse and ask them for needed prescriptions. Please remember to give us the name, dosage, quantity, and number of refills needed for each medication.
Q. Is there an appropriate dress for visits?
A. Please remember that it is always helpful to be appropriately dressed for your exam. When there is a problem with your legs make sure that you wear clothing that will make it possible for your provider to easily examine your legs. The same is true for a physical or shoulder exam. If you wear glasses please bring them, we may need to do a vision exam. Infants will be naked during their exams so please bring a blanket to wrap your child while awaiting the providers.
Q. What else do I need to bring to each visit?
A. Please bring a valid ID like a driver's license and your most recent valid insurance card to every visit. If we are on par with your insurance and have a contract with that carrier, then we must follow the rules in the contract. This means that we are required to collect the co-pay, co-insurance and deductibles at the time of service (we take check, cash and credit card).
Q. What do I do if I have forms to be filled out?
A. If you have any forms to be completed by our providers, PLEASE check the form thoroughly and fill out and sign all parts you are supposed to. Please make the front desk and nurse aware of what you need. Most forms will be completed at the time of the office visit but some can take up to 5 business days to complete. We do charge to fill out some forms as well. Our receptionist can let you know of possible charges.
Q. What if I am a minor (under 18)?
A. Children and teenagers under 18 MUST be accompanied by their parent or legal guardian or have a note written, SIGNED, and DATED by their parent or legal guardian in order to be seen. Please understand that a minor coming in accompanied by their grandparent, sibling, or aunt/uncle without the note cannot be seen.
Q. What do I do if I am running late for my appointment?
A. Please show up for your appointment on time. Please call ahead if you are going to be late for your appointment, as we will try to reschedule you for the same day. Anyone more than 15 minutes late may lose their scheduled appointment but may be seen as a "fit-in". All "fit-ins" should expect to wait before being seen. Regular scheduled appointments have priority.
Q. What happens if I miss my appointment?
A. We do require patients to give us 24 hours notice if you are not going to keep your appointment. If you miss your appointment without giving 24 hours notice and we are unable to fill your time slot, there will be a charge that must be paid BEFORE you can schedule another appointment. This charge cannot be submitted to your insurance company...it is your responsibility. If there are any special circumstances, please contact the Office Manager at 645-8212 x 106.
Q. Who do I contact for billing questions?
A. Please contact our Billing Manager at 645-8212 x104 for any questions about your bill. Please remember we can only go on what information you have given us and what your insurance company says based on that information.
Q. How do I get a copy of your Notice of Privacy Practice?
A. Please check our Patient Privacy page and review our NPP and make sure you understand all your rights. Please let us know if you have any questions and call our Office Manager at 645-8212 x106 if needed.
Q. How do I get my records sent to you or from you?
A. To get records sent to us please print off the Records Release form on the homepage towards the bottom right (called "more printable forms"). Please put your name and the name of the Doctor or facility you want to get the records FROM (Our name is already on there.) Don't forget to sign the paper before you send it. In order to have your records sent to other physicians, we require your written authorization. There will be no fee for records that Beacon Pediatrics faxes to other physicians or situations covered by Delaware Law. An administrative fee will be charged for any records copied or printed and given to the patient. These records must be requested with at least two (2) weeks advance notice.